Privacy Notice

Scope and purposes

This notice covers public pages, account applications, customer accounts, on-site enquiries and related logistics services. Processing is based on providing the services you request, legal obligations, purposes you consent to, or another applicable lawful basis. Browsing alone is not blanket consent for every purpose.

Carriers, payment services, social platforms and external websites may process information under their own privacy notices. Read those notices when you interact directly with those services.

Applications, accounts and contact details

To open an account directly, you provide your sign-in email, a password and the services you choose. The full application also asks for your name, phone or social contact details, country or region, business type, products, expected shipments or inventory, destinations and product photos. The form identifies any optional details.

We use this information to assess service suitability, follow up, create and manage accounts and send service notices, and retain application review and account activity records. Contact support to correct an application. Do not upload unrelated identity document numbers, card security codes or passwords.

Shipments, goods and recipient information

Receiving, purchasing, storage, fulfillment, forwarding, clearance and after-sales work require waybill numbers, supplier and sender or recipient contacts, addresses and postcodes, goods descriptions and specifications, quantities, weight, dimensions, declared values, inventory changes, photos, notes and necessary transaction documents.

We use these records to identify parcels, follow instructions, calculate charges, produce labels and commercial invoices, arrange transport, notify recipients and investigate issues. Further documents should only be supplied where the specific service or law requires them; first ask support how to submit them safely.

Payments, coupons and referrals

Payment reconciliation may involve the payer name, amount, currency, date, transaction reference, receipts or transfer evidence, account balances and ledger records. Uploading evidence does not itself confirm receipt of funds. Hide unrelated sensitive details while retaining the fields necessary for reconciliation.

When you use an invitation code, referral link or QR code, the system associates the referral source and records eligibility and coupon issuance, reservations and use. This supports rewards, freight calculations and the review of duplicate or irregular claims.

Chat, Tickets and visitor accounts

Hubi conversations, names and emails you voluntarily provide, staff chat, Ticket messages and attachments are stored to continue conversations, follow up and verify how requests were handled. Hubi automated answers are service guidance; staff must verify order-specific issues. Contact consent on the enquiry form relates to that enquiry.

Read-only visitor accounts record visit start and end times, menu or page visits, time spent on visible pages and necessary security identifiers. This supports the tour service, abuse prevention and understanding how demonstration pages are used. Tour records are distinct from actual logistics orders.

Visit logs and approximate IP location

The site records certain public page visits and application events, including a visitor identifier, page path, time, response status, IP address, browser identifier and referring website domain. These support security, troubleshooting and service improvement. Suspected automated traffic may be flagged.

Public pages also record the landing page and browsing path within a visit, together with campaign parameters explicitly supplied in the arrival link, such as UTM source, medium and campaign name. This helps us understand visits from search, social media and campaign links. The browser may report time spent with a page visible and active, total elapsed time, last activity and scroll depth. These are approximate measures and may be affected by browser, network or privacy settings. Browsing analytics do not record unfinished form input, passwords or verification codes, or reconstruct search terms withheld by a search engine.

When a visitor submits a freight enquiry, Forwarding cost estimate or Fulfillment cost estimate, we associate the destination country or region, postcode or selected domestic delivery region, cargo type, weight and dimensions of each box, package count, entered declared value and selected channel (if any), together with SKU quantities, selected services (such as receiving, measurement, pickup, consolidation, splitting and packaging), estimated storage days, submission time, processing status, service and storage cost breakdowns and returned carrier quote summaries, with that visit. This helps us understand shipping needs, investigate query problems and improve the quote experience. Only authorised staff can view these records. They are not bookings or shipment orders. This analytics record excludes names, contact details, full street addresses and free-text notes, and does not capture unfinished input.

The system may query ipwho.is and cache the result to display the approximate country, region or city associated with an IP. This sends the queried IP address to that service. The result is approximate; it is not device GPS location and does not identify your precise home address.

Cookies and browser storage

Session and security cookies maintain sign-in state, help prevent cross-site request forgery and support chat or visitor accounts. Preferences such as language may be saved in cookies or browser local storage for later visits.

The wms_visitor public-visit identifier cookie lasts up to 30 days. The wms_visit_session cookie links pages within a visit and renews for 30 minutes with activity. Session, engagement, freight enquiry and total-cost estimate analytics are not enabled when the browser sends a DNT or GPC privacy signal; necessary site-security logging is handled separately. A valid referral link can set a wms_referral attribution cookie for up to 365 days; it is removed after a successful application. Cookie lifetime is separate from retention of related server records.

You can delete or restrict cookies and local storage in your browser. This may sign you out, reset preferences or remove referral attribution. Clearing browser data does not automatically delete server-side orders, conversations or financial records; contact support for those requests.

Service providers and disclosures

Necessary order details may be supplied to the warehouses, purchasing sellers, carriers, delivery or customs parties actually involved, and providers supporting payments, email delivery, hosting and technical maintenance. Information must be limited to what the relevant service needs, with applicable processor arrangements, recipient notices and other requirements.

Where a recipient independently processes personal information or separate consent is legally required, the necessary explanation and consent must be provided. Disclosures required by authorities or needed for disputes or lawful interests require a proper legal basis. Uploading product images or business materials does not automatically transfer ownership.

International shipping and cross-border data

International shipments commonly require relevant names, addresses, contact, goods and declaration details to be provided to destination carriers, delivery agents, customs parties or recipients. Document requirements differ by destination.

Transfers outside the relevant jurisdiction require applicable notices and compliance procedures, and separate consent where required by law. Recipient details, purposes, information categories and ways to exercise rights must be explained for the relevant service. This notice does not replace those specific disclosures.

Retention and protection

Information should be kept for the shortest time needed for its purpose, taking account of open orders, accounting, tax and other legal duties, and necessary complaints, claims or disputes. Different records have different retention needs; inactivity does not immediately erase transaction evidence that must legally be retained.

The site uses account authentication, access permissions, restrictions on private files and related safeguards. No system can guarantee absolute security. Report suspected disclosures or unusual account activity promptly. Security incidents must be handled with any notifications required by law.

Your choices and information rights

Use available account controls or contact support to request access, a copy, correction or deletion, to withdraw consent-based processing, or to request account closure or restriction where applicable. We may reasonably verify your identity and the scope of a request to protect the account; we will not ask you to email your password.

Withdrawing consent does not affect prior lawful processing. Withholding information genuinely necessary for a service may prevent that service from continuing. If open orders, legal duties or another lawful reason prevent a request from being fulfilled immediately, we must explain why and discuss available arrangements.

Email customer_support@fromchinahub.com with “Privacy request” in the subject, your account email, the request type and relevant records. Do not post identity documents or sensitive payment information in public comments or social pages.

Minors, external links and updates

Services are intended for customers able to enter the relevant service arrangements lawfully. Minors need guardian involvement as required by applicable law. Contact us if information about a child under 14 has been supplied without necessary guardian consent.

Footer social links and other external resources lead to third-party services with their own privacy rules. The page date is updated when this notice changes. Material changes to purposes, scope or methods require further reasonable notice and renewed consent where necessary.